Delivery Information

Delivery Information

Thank you for choosing ENCCI! We are committed to providing you with a smooth and efficient delivery experience. Please review the following information regarding our shipping process:

1. Shipping Locations & Warehouses

ENCCI products are shipped from warehouses located in:

Germany
United Kingdom
United States

We will ship your order from the warehouse that is closest to your shipping address, ensuring the quickest delivery possible. The specific warehouse used may vary depending on product availability and stock levels.

2. Shipping Costs

Shipping Fees: For orders that do not meet the free shipping criteria, shipping fees will be calculated at checkout based on the destination address and the weight of your order. The exact shipping cost will be displayed before you finalize your purchase.

3. Delivery Times

Estimated delivery times depend on your shipping address and the warehouse from which your order is shipped. Please note that these are estimated times and are not guaranteed.

Within Germany: 2-4 business days
Within the United Kingdom: 3-5 business days
Within the United States: 3-7 business days
International Shipping: 7-14 business days, depending on the destination and customs clearance.

Please note: Business days are Monday through Friday, excluding holidays. Delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and carrier issues.

4. Order Processing

Orders are typically processed within1-2 business days of being placed.
You will receive an email confirmation with tracking information once your order has shipped.
You can track the status of your order using the tracking number provided in the shipping confirmation email.

5. Customs and Import Duties (International Orders)

For orders shipped outside of Your Country/Region, e.g., Germany, the UK, and the US, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. ENCCI is not responsible for these charges, and they are the responsibility of the recipient. Customs policies vary widely from country to country; you should contact your local customs office for more information.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer.

7. Shipping Carriers

We use reputable shipping carriers to deliver your orders. The specific carrier used may vary depending on your location and the weight of your order. You will be provided with tracking information, which will indicate the shipping carrier used for your order.

8. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact our customer support team at Contact@iencci.com immediately. We will work with the shipping carrier to resolve the issue.

9. Contact Us

If you have any questions about Delivery Information, please contact us at: Email: Contact@iencci.com

Last Updated: 08.08.2024